Important to install to manufacturer's specifications or warranty may be denied. The installation manual will be included in your order confirmation email and you can also find it in this link. Someone needs to be present upon delivery to unload. You will receive a shipping confirmation email that will include a tracking number. The colors on the website are simulated and may vary from the actual product. Additionally, different monitors may display colors differently. If you'd like to order color samples then you can do that through this form. We encourage customers to never “refuse” an order. Even in the rare event that the order is received in really bad shape, as long as it’s signed for damaged on the BOL, we can send you replacement pieces right away. In the case that an order is signed for clear (without damages) you would have 1 week to file claims for concealed damages. If you're not going to do the job right away, please break everything down and inspect everything inside. The BOL only show # of pieces (pallets & boxes). We don’t expect a customer to visually inspect every single item upon delivery but if the BOL says 3 skids and 2 boxes, you should make sure you receive 3 pallets and 2 boxes. If not, sign for it short and in most cases the rest will arrive within a few days.
NO RETURNS/EXCHANGES due to every order being fabricated upon request for specific property.
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At Vinyl Fence Factory, we take great pride in our quality products, and exceeding your expectations.
We know vinyl fencing inside and out - we've been working with it since 1994.
With over 200 successful fencing projects you can rest assured that you're in good hands.
Excellent customer service is our No. 1 priority. We're here to help you make decisions and to answer all your questions.
We launched Vinyl Fence Factory because we realized that there was a lack of education and options on the market. As such, we built our proprietary Step by Step tool, to help you choose all the right pieces for your project. Through our website you also get access to one of the largest inventories of style, colors, and textures – we’re sure you’ll find everything you need!